We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Boiler repairs. Leaks and flooding within the property. Reports of carbon monoxide warnings. Repairs to the communal lift. Communal cleaning and maintenance. Reports about the conduct of housing officers. Damage to the resident’s belongings. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of leaks and remedial works. A request for a management transfer. A request for compensation for items damaged by the leaks.
The complaint is about the landlord’s handling of the resident’s: responsive repairs following leaks to her property. subsequent complaint.
The complaint is about: The landlord’s handling of the resident’s reports of faulty windows. The associated complaint handling.
The complaint is about the landlord’s handling of: Reports of damp and mould at the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about the frequency of the cleaning contract. Associated formal complaint.
The complaint is about the landlord’s handling of window repairs.
The complaint is about the landlord’s handling of: The resident’s concerns about ownership of land between her property and a neighbour’s. The resident’s reports of antisocial behaviour by the neighbour. The associated formal complaint.
The complaint is about the landlord’s handling of the resident’s reports of: drain repairs. sewage back surges in the bathroom. the electrics in the property needing repair. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
The complaint is about: The landlord’s handling of repairs (including reports of damp and mould). The landlord’s handling of the resident’s request for a replacement porch canopy. The Ombudsman has also investigated the landlord’s complaint handling.