Wandsworth Council (202201050)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Westminster City Council (202211077)
The complaint is about the landlord’s handling of a leak in the building that affected the resident’s property.
Citizen Housing (202210658)
The complaint concerns: How the landlord handled repairs to the heating system when the resident moved into the property. The landlord’s decision to decline the resident’s requests to repair a fence and remove a tree stump from the property’s gardens. The associated formal complaint into these matters.
Home Group Limited (202202164)
The complaint is about the landlord’s handling of water ingress into the resident’s property.
Home Group Limited (202211370)
The complaint is about the landlord’s handling of the resident’s reports of disrepair to her kitchen, and her subsequent request for a kitchen replacement.
Lambeth Council (202124484)
REPORT COMPLAINT 202124484 Lambeth Council 19 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London & Quadrant Housing Trust (L&Q) (202207948)
The complaint is about:
London Borough of Hounslow (202214239)
The complaint is about the landlord’s: handling of adaptations required to the resident’s property. handling of the complaint
North Tyneside Council (202116145)
The complaint is about the landlord’s response to the resident’s reports of a electrical failure in the property on 19 December 2021, a rat infestation, repairs including to his fence, gate, drains and gutters, and the landlord’s response to the resident’s request for an insurance claim form and “environmentally-friendly” additions. The Ombudsman will consider the landlord’s complaint handling.
One Housing Group Limited (202006035)
The complaint is about the landlord’s handling of: The resident's request for remedial repairs to his property. The issues relating to the resident's rent account and portal access. The associated complaint.