Vivid Housing Limited (202228847)
The complaint is about: The landlord’s handling of garden drainage works including the replacement of the resident’s shed. The landlord’s complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Wandsworth Council (202229840)
This complaint is about the landlord’s handling of: The resident’s application for rehousing. Reports of damp, mould, draughts, and lack of insulation within the property. Reports of pests within the property.
Westminster City Council (202125116)
The complaint is about the landlords: Response to the resident’s concerns about its management of access to the car park. Response to the resident’s concerns about the impact of neighbouring building works. Response to the resident’s concerns about its management of refurbishment works including works it agreed to do and the time taken. Handling of the complaint.
‘Johnnie’ Johnson Housing Trust Limited (202222109)
The complaint is about the landlord’s handling of the resident’s report of a sewage leak.
Birmingham City Council (202210764)
REPORT COMPLAINT 202210764 Birmingham City Council 28 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Clarion Housing Association Limited (202206745)
The complaint is about the landlord’s handling of: Repairs to the property, including leaks, subsidence and cracks in the ceilings and walls. The resident being moved into temporary accommodation. The resident’s request for a transfer to another property. The associated complaint.
Clarion Housing Association Limited (202220769)
The complaint is about the landlord’s: Handling of the resident’s data in relation to her being identified as the complainant to the alleged perpetrator. Handling of reports of anti-social behaviour (ASB), including the communication with the resident throughout the case, and the compensation offered. Staff calling residents from personal mobile phones. Response regarding the provision of CCTV. Handling of the associated complaint.
Clarion Housing Association Limited (202229282)
This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint.
East Midlands Housing Group Limited (202217915)
The complaint is about: The landlords handling of the resident’s request for a subject to access request (SAR). The landlords response to the resident’s reports of anti social behaviour (ASB). This service has also considered the landlord’s complaint handling.
ForHousing Limited (202206393)
The complaint is about: The landlord’s response to the resident’s reports of a collapsed drain and its handling of the associated repairs. The landlord’s response to the resident’s reports of a fly infestation. The landlord’s handling of the resident’s complaint.