Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Platform Housing Group Limited (202212978)

The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s reports of repairs to the front door. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s reports of a blocked toilet drain. The landlord’s response to the resident’s reports of a dislodged roof pipe and leak. The landlord’s response to the resident’s reports of problems with the central heating system . The landlord’s response to the resident’s reports that its contractor damaged her CCTV equipment. The landlord's handling of the resident’s complaint.

Reading Borough Council (202305676)

The complaint is about the landlord’s handling of: A mutual exchange and concerns regarding the condition of the property. The associated complaint.

Soha Housing Limited (202233236)

The complaint is about: The landlord's response to the resident’s reports of repairs and request for compensation. The landlord's response to the resident’s request for adaptations and to make reasonable adjustments. The landlord’s response to the resident’s reports of discrimination and concerns about the conduct of staff. The landlord's response to the resident’s complaint.

Stonewater Limited (202329579)

The complaint is about the landlord’s response to the resident’s: Reports of wasp nests in the loft. Associated formal complaint.

The Riverside Group Limited (202312336)

The complaint is regarding the landlord’s handling of: Repairs at the property following the resident’s reports of leaks and drainage issues. The resident’s concerns regarding staff conduct. This investigation has also considered the landlord’s handling of the complaint.

Vivid Housing Limited (202301273)

This complaint is about the landlord’s handling of reports of issues with the communal bin store and pests in the resident’s property.

Wandle Housing Association Limited (202200010)

The complaint is about the landlord’s handling of the resident’s requests for: a kitchen replacement. insulation to the property. repairs to the driveway. the resident’s complaint.

Westminster City Council (202311127)

The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. The landlord’s complaint handling.