We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202303389 Stonewater Limited 15 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The resident’s complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of flooding in the basement and the associated damp and mould. Reports of repairs to the kitchen. Associated complaint.
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s response to the resident’s complaint.
This complaint is about the landlord’s handling of the resident’s: Reports about outstanding repairs in her property. Reports about damp and mould in her property. The associated complaint.
The complaint is about the landlord’s: Handling of repairs at the property. Complaint handling.
The complaint is about the landlord’s handling of: Repairs to the boiler. The resident’s complaint.
The complaint is about the landlord’s response to the resident’s concerns of its staff member’s conduct regarding allegations made against him.
The complaint is about the landlord’s handling of: The resident’s reports about damp and mould. The complaint.
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy and subsequent repairs.