We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202315001 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 December 2025 Background The resident is a shared owner of the property. Her complaint was […]
Decision Case ID 202410814 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident reported damp and mould issues in 2022 and 2023. The landlord […]
Decision Case ID 202408843 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident was unhappy that the landlord had not completed repairs […]
Decision Case ID 202506366 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives alone in a 1 bedroom, ground floor […]
Decision Case ID 202422617 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident has been a tenant at the […]
Decision Case ID 202413428 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a sheltered bungalow with an alarm system connected to […]
Decision Case ID 202435047 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her 4 children. She said 3 of her children […]
Decision Case ID 202328326 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident is a variable service charge payer. In November 2022, the […]
Decision Case ID 202344745 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 18 December 2025 Background The property is a 2-bedroom house. On 24 […]
Decision Case ID 202515575 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom house […]