Saxon Weald (202224256)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated survey. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202302042)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The complaint.
Sovereign Network Homes (202228372)
The complaint is about the landlord’s: Handling of reports of damp and mould. Complaint handling.
Together Housing Association Limited (202226532)
The complaint is about the landlord’s handling of: Repairs to the property. The resident’s complaint.
Accent Housing Limited (202230744)
The complaint is about the landlords handling of the resident’s: Reports of window repairs. Associated complaint.
Bromford Housing Group Limited (202216722)
The complaint is about the landlord’s handling of: Repairs to the resident’s over bath shower screen. The formal complaint, including its refusal to escalate the complaint to stage 2 of its complaints process. The Ombudsman has also considered the landlord’s knowledge and information management.
Clarion Housing Association Limited (202231277)
The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. Pest control within the property.
Islington Council (202234306)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Leeds City Council (202110014)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint.
London Borough of Croydon (202232329)
The complaint is about the landlord’s: handling of outstanding repairs at the resident’s home, including leaks, damp, and mould. handling of a pest infestation. response to concerns about the level of service and support provided by its housing staff. The Service has also considered the landlord’s complaint handling and record keeping.