Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Reliance Social Housing C.I.C (202211732)

The complaint is about: The landlord’s handling of the resident’s concerns about the suitability of the property given his disabilities. The suitability of the resident’s occupancy agreement. The landlord’s request for the resident to sign a blank licence agreement and failure to issue a fully completed copy of the licence agreement.  The landlord’s response to the resident’s concerns about the support provided. The landlord’s handling of the resident’s complaint.

Saxon Weald (202224256)

The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated survey. The Ombudsman has also considered the landlord’s complaint handling.

Bromford Housing Group Limited (202216722)

The complaint is about the landlord’s handling of: Repairs to the resident’s over bath shower screen. The formal complaint, including its refusal to escalate the complaint to stage 2 of its complaints process. The Ombudsman has also considered the landlord’s knowledge and information management.

Leeds City Council (202110014)

The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint.