We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202421241 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident was unhappy with how the […]
Decision Case ID 202514838 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident lives in a one-bedroom flat. He has physical and […]
Decision Case ID 202315779 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Date 23 February 2026 Background The resident was unhappy with ongoing damp, mould and cracks […]
Decision Case ID 202517957 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident has been a tenant since […]
Decision Case ID 202424061 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background 1. The resident reported problems with […]
Decision Case ID 202422458 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident complained about multiple outstanding repairs from the […]
Decision Case ID 202423720 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident complained about repairs to her windows, and damp […]
Decision Case ID 202501446 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date 23 February 2026 Background The resident complained to the landlord about pests in her […]
Decision Case ID 202342829 Decision type Investigation Landlord Sandbourne Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 23 February 2026 Background The resident is a shared ownership leaseholder of a semi-detached property. […]
Decision Case ID 202423252 Decision type Investigation Landlord Shropshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident was concerned that a recently installed […]