Thurrock Council (202227472)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and related asbestos works. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Amplius Living (202212607)
The resident’s complaint is about the landlord’s handing of the resident’s reports of: Repairs to the property. Damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Bristol City Council (202203631)
The complaint is about the landlord’s handling of the resident’s: Reports of repeated flooding at his property. Claim for compensation for damage to his possessions. Complaint.
Citizen Housing (202232565)
The complaint is about: The landlord’s handling of reports of a flood at the property. The landlord’s handling of the decant accommodation offered. The associated complaint handling.
ForHousing Limited (202301617)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman is also considering the landlord’s handling of the resident’s complaint.
Lambeth Council (202224448)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling.
London Borough of Hackney (202224483)
The complaint is about the landlord’s handling of: Issues with the resident’s gas appliances and roof. Repairs to the resident’s kitchen, taps and boiler following a leak in the property. The associated complaint.
Midland Heart Limited (202226268)
The complaint is about the landlord’s handling of defects reported by the resident of a new build property.
One Manchester Limited (202211510)
The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s handling of the request for rehousing. The associated complaint handling.
Richmond Housing Partnership Limited (202217130)
The complaint is about the landlord's handling of: The resident’s reports of leaks in the roof and the associated damp and mould. The resident’s complaint.