Rochdale Boroughwide Housing Limited (202451158)
The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the firewall in the attic. Associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Rooftop Housing Association Limited (202441313)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.
Royal Borough of Kingston Upon Thames (202326224)
The complaint is about the landlord’s handling of requests for a payment plan for major works.
Saxon Weald (202341548)
The complaint is about the landlord’s response to the resident’s reports of: Multiple repairs in the property. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Selwood Housing Society Limited (202449545)
The complaint is about the landlord's handling of the resident’s reports of damp and mould.
Southwark Council (202443027)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application.
Southway Housing Trust (Manchester) Limited (202429505)
The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. We have also investigated the landlord’s record keeping.
Sovereign Network Group (202327877)
This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The landlord’s handling of the associated complaint.
Town and Country Housing (202346049)
The complaint is about the landlord’s handling of reports of damp and mould, the associated repairs, and requests to replace the bathroom. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
West Northamptonshire Council (202440607)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The resident’s associated complaint.