Hyde Housing Association Limited (202323115)
The complaint is about: The landlord’s handling of the resident’s request for a kitchen and bathroom replacement. The landlord’s handling of outstanding repairs to the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
London & Quadrant Housing Trust (L&Q) (202317961)
The complaint is about the landlord’s handling of: Repairs required to the resident’s window following a leak. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202301139)
The complaint is about: Assistance provided by the landlord during a decant and transfer process. The landlord’s response to the resident’s request for compensation for damaged items.
Notting Hill Genesis (NHG) (202214662)
The complaint is about the landlord’s handling of: Administration of service charges and rent account. Reports of disrepair and provision of cyclical works. The complaint.
Beyond Housing Limited (202306387)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by her neighbours. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202217171)
The complaint is about the landlord’s handling of and response to:
Ongo Homes Limited (202231174)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould The decant of the resident and level of compensation. The complaint.
Paragon Asra Housing Limited (202122275)
The complaint is about the landlord’s response to the resident’s request for a: Boiler repair. Window repair. The Ombudsman has also considered the landlord’s complaint handling.
Abri Group Limited (202234700)
REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Dudley Metropolitan Borough Council (202119458)
The complaint is about the landlord’s: handling of the resident’s application for a housing transfer; record keeping; handling of the resident’s concerns about the structural safety of his property; handling of the resident’s associated complaint.