London & Quadrant Housing Trust (L&Q) (202212817)
The complaint is about the landlord’s handling of: the resident’s reports of noise nuisance caused by her above neighbour’s floorboards. the resident’s formal complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Barnet (202122014)
The complaint is about the resident’s inclusion on the landlord’s verbally abusive resident (VAR) list.
London Borough of Newham (202105739)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. A previous court case concerning rent arrears. The resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202207349)
The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the property. Resident’s reports of damp and mould forming and their request for a decant. The associated complaint.
Moat Homes Limited (202120954)
REPORT COMPLAINT 202120954 Moat Homes Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Notting Hill Genesis (NHG) (202127696)
The complaint is about: the landlord’s response to the resident’s reports of difficulties bidding for suitably sized properties , and; the landlord’s consideration of the resident’s priority banding.
Notting Hill Genesis (NHG) (202200857)
The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of the resident’s complaint and reported repairs. The Ombudsman has also assessed the landlord’s record keeping.
Octavia Housing (202105707)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Optivo (now Southern Housing) (202213306)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property; the resident’s associated complaint.
Peabody Trust (202115548)
The complaint is about the landlord’s handling of the resident’s reports of noise transference from the property above . The Ombudsman has also investigated the landlord’s complaint handling.