Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s request for adaptations to her shower to provide adequate washing facilities and the subsequent installation and maintenance of a water pump. The associated complaints.
The complaint is about the landlord’s handling of: The resident’s transfer request. Repairs and ongoing maintenance to the lift within the resident’s building. The resident’s complaint.
The complaint is about: The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s complaint handling.
The landlord’s handling of reports of reports of a damp and water ingress in the property. The landlord’s response to concerns about the effectiveness and efficiency of the heating, hot water, and shower system.
The complaint is about the landlord’s handling of repairs to the wet room.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s record keeping when considering this complaint.
The complaint is about the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter dated 31 March 2022 in relation to his queries. Disrepair and damage to the ceiling caused by water from a flood in 2003. Queries about Insurance for water damage. Concerns of asbestos in the property and request for a survey. Queries about the completion of repairs to the district heating system. Several queries regarding the front door. Reports of repairs to the fire escape door. Associated formal complaint.
REPORT COMPLAINT 202218852 LiveWest Homes Limited 16 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about: The landlord’s handling of the resident’s report of a leak at his property. The landlord’s complaint handling.
The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB) and fly tipping. handling of the complaint and its response to the resident’s concerns about staff conduct. The Service has also considered the landlord’s record keeping.