Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sovereign Network Homes (202302717)

The complaint is about the landlord’s handling of: The resident’s reports of water ingress to the property. The resident’s complaint.

Hammersmith and Fulham Council (202206797)

The complaint is about the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring.

Home Group Limited (202214508)

The complaint is about the landlord’s handling of repairs to a garden fence.

London & Quadrant Housing Trust (L&Q) (202222733)

The complaint is about the landlord's: Response to the resident's request for her windows to be replaced. Complaint handling.

London Borough of Newham (202305405)

The complaint is about the landlord’s handling of: The resident’s service charge queries. The associated complaint.

Longhurst Group Limited (202302371)

The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property.

North Northamptonshire Council (202233017)

The complaint is about the landlord’s handling of: The resident’s request for adaptations to her property. The associated complaint.

Paragon Asra Housing Limited (202303669)

The resident’s complaint is about the landlord’s handling of his: Reports of harassment by his neighbours. Formal complaint.

Peabody Trust (202211489)

The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint.

The complaint is about the landlord’s handling of the installation of level access door sets and windows during the refurbishment of the resident’s property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.