Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Camden Council (202234898)

The complaint is about the landlord’s: Response to the resident’s reports of loss of heating and hot water. Offer of compensation and its complaint handling.

Clarion Housing Association Limited (202219861)

The complaint is about: The landlord’s handling of the resident’s reports of a lack of heating and hot water at the property. The landlord’s handling of the resident's request to relocate the gas meter at the property. The associated complaint handling.

London & Quadrant Housing Trust (L&Q) (202338938)

The complaint is about the landlord’s handling of: The resident’s request for a transfer. The resident’s reports about their neighbour’s conduct. The resident’s reports of other local anti-social behaviour (ASB) and harassment. Safety concerns raised by the resident. The resident’s complaint. 

Metropolitan Thames Valley Housing (MTV) (202231577)

The complaint is regarding the landlord’s handling of: The resident’s request for a disabled parking bay. The resident’s anti-social behaviour (ASB) reports. This investigation has also considered the landlord’s handling of the complaint.

Paragon Asra Housing Limited (202115255)

The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.

Portsmouth City Council (202216271)

The complaint is about the landlord’s handling of: Anti-social behaviour (ASB) reports made by the resident about his neighbour. The associated complaint.