Sanctuary Housing Association (202126016)
The complaint relates to the landlord’s handling of birds nesting and defecating on the resident’s balcony. This Service has also considered the associated complaint handling and offer of compensation.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Stonewater Limited (202206680)
The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property.
Cornwall Council (202216451)
The complaint is about the landlord’s repair of the resident’s heating system and an insulation upgrade which was due at the property. This Service has also considered the landlord's handling of the resident's complaint.
Futures Housing Group Limited (202113588)
The complaint is about the landlord’s handling of the resident’s concerns about multiple leaks via the roof and guttering, and the positioning of scaffolding used to address this. This Service has also considered the landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202120682)
The complaint is about the landlord’s handling of a bed bug infestation and disposal of the resident’s personal property.
London Borough of Newham (202206717)
The complaint concerns how the landlord responded to the resident’s reports of a leak into the property.
Longhurst Group Limited (202125338)
The complaint is about the landlord’s: handling of repairs to the resident’s back door; complaints handling.
Nottingham City Homes Registered Provider Limited (202208244)
The complaint is about: The landlord’s handling of the resident’s mutual exchange application. The landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202010178)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the plumbing in the property. The resident’s requests for new storage heaters. Window repairs. The associated complaint.
A2Dominion Housing Group Limited (202207964)
The complaint is about: The landlord’s response to the resident’s report of a faulty fridge-freezer. The landlord’s handling of the associated complaint.