Great Places Housing Association (202325840)
This investigation considers: The landlord’s response to the resident’s reports of a faulty freezer. The resident’s reports of repairs to a patio door. The landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Ealing (202427554)
The complaint is about the landlord’s response to the resident’s reports of disrepair to the bathroom and kitchen. We have also considered the landlord’s complaint handling.
London Borough of Islington (202336924)
The complaint is about the landlord’s response to the resident’s concerns about the location of gas supply pipes and fire safety.
London Borough of Islington (202402782)
The complaint is about the landlord’s response to the resident’s request for a reasonable adjustment for home visits.
London Borough of Tower Hamlets (202419479)
The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the landlord’s complaint handling.
Norwich City Council (202433623)
The complaint is about the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB).
One Housing Group Limited (202444755)
The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
One Vision Housing Limited (202334455)
The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s reports of asbestos in the property.
Origin Housing Limited (202347796)
The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs. reports of repairs to the balcony door. report of staff misconduct. complaint.
Peabody Trust (202446363)
This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the landlord handled the complaint.