We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Repairs to the dishwasher, washing machine and underfloor heating repair. An infestation of mice. A repair to a leaking waste pipe and hole in the living room wall. The Ombudsman has also considered the landlord’s record-keeping and complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The related complaint.
The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s administration of the service charge account, including the bank account arrangements. The landlord’s handling of the programme for replacing residents’ front doors. The landlord’s handling of repairs and maintenance on the estate prior to the transfer of management, including the resident’s reports of fire safety issues. The resident’s report of the landlord’s refusal to fund new equipment, including garden furniture and items for the guest room. The resident’s report of delays in the landlord providing information and funds as part of the transfer of responsibility for managing the estate. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling: of the resident’s reported issues about: a rodent infestation. his bay window repair. food being thrown within the external communal areas. an interference with his parcel delivery. of the resident’s decision to decline to meet with it and its subsequent request to access his home for a repair matter. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
The resident’s complaint is about the landlord’s handling of: Mould in her shower room. Her request for a management transfer.
The complaint is about: The landlord’s response to disruption caused the resident, including loss of broadband and telephone services, during refurbishment works in the property below. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s concerns about temporary accommodation and rehousing options offered to her, following a fire at the property. The ending of the resident’s tenancy. The resident’s concerns about fly-tipping in the garden. The resident’s request to access her property following a fire at the property. The associated complaint, including the resident’s request for compensation.