Sanctuary Housing Association (202205092)
The complaint is about the landlord’s:
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sheffield City Council (202100059)
The complaint is about the landlord’s handling of the resident’s concerns regarding: the condition of the property when let. gas safety. complaint handling.
Southway Housing Trust (Manchester) Limited (202215797)
The complaint is about the landlords handling of the resident’s: Reports of damp and mould. Associated complaint.
Aspire Housing Limited (202224728)
The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the former property. The landlord’s management of the rent account. Response to the resident's reports of issues encountered during the removal of her items from the former property. Handling of outstanding repairs at the current property. Handling of the resident’s request to move out of the current property. Complaints handling.
Bournemouth, Christchurch and Poole Council (202202655)
The complaint is about: The landlord's response to the resident’s reports of domestic abuse and anti-social behaviour (ASB). The landlord's response to the resident’s request to be rehoused.
Camden Council (202124650)
The complaint is about the landlord’s response to the resident’s reports of: damp and mould. leaks from the property above. an overgrown tree.
GreenSquareAccord Limited (202212832)
The complaint is about the landlord’s response to the resident’s reports about requiring repair works at the property. As part of this investigation, the Ombudsman has also considered the landlord’s complaint handling. As part of this investigation, the Ombudsman has also considered the landlord’s recordkeeping.
London & Quadrant Housing Trust (L&Q) (202209500)
This is about how the landlord handled: A repair required to the property soil stack. The resident’s reports about the landlord’s contractor. The resident’s reports about the cleaning contractor. The associated complaint. Record keeping.
London & Quadrant Housing Trust (L&Q) (202217925)
The complaint is regarding the landlord’s: Handling of the resident’s reports of a water leak and subsequent repairs. Complaints handling.
London Borough of Barking and Dagenham (202013480)
The complaint is about the landlord’s handling of: The resident’s reports of repairs and information the landlord provided from the start of the tenancy. The associated complaint.