We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of a notice to remove fencing from outside of the resident’s property and the landlord’s conduct of a visit to the property. The landlord’s complaint handling is also considered.
The complaint is about the landlord’s handling of the resident’s: Concerns that it had not renewed her smoke alarms. Formal complaint.
The complaint is about the landlord's handling of issuing a notice to end the resident’s temporary accommodation.
This complaint is about: The landlord’s response to the resident’s complaints about its handling of roof repairs. The landlord’s complaint handling. Both elements of this investigation involve the landlord’s handling of and response to the resident’s complaint. The investigation considers firstly the reasonableness, thoroughness, and accuracy of the landlord’s responses to the complaint. Separately, it considers the landlord’s handling of the formal complaint in accordance with its policy and procedures.
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. This Service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of upstairs floor repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: the impact of repair issues on the resident’s family’s health. the landlord’s handling of: flooring repairs. window repairs. the related complaint.
The complaint is about the landlord’s handling of the resident’s reports of Hate Crime and anti-social behaviour (ASB).
The complaint is about the landlord’s response to the resident’s reports of various repairs in the property.
The complaint is about the landlord’s handling of: repairs to a waste pipe. the complaint.