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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Sanctuary Housing Association (202205192)

The complaint is about: The landlord’s response to the resident’s reports of health concerns following a fire in the bin store.   The landlord’s response to the resident’s reports of a smoke odour affecting her property and belongings. The landlord’s response to the resident’s request to move out of the property due to reported smoke damage to her property. This Service has decided to consider: The landlord’s communication with the resident. The landlord’s complaint handling.

South Tyneside Council (202126406)

The complaint is about the landlord's response to the resident’s: Concerns about being rushed to take up the tenancy of the property. Reports about the condition of the property upon letting. Concerns about the handling of the outstanding repairs and the decant. Reports of damp and mould in the property. Complaint.

Southern Housing Group Limited (202201095)

The complaint is about: The landlord’s handling of complaints about a contractor. The landlord’s response to the resident’s reports of creaking floorboards. This Service has also investigated the landlord’s complaint handling and the level of compensation offered.

Southwark Council (202200348)

This complaint is about the landlord’s: Response to the resident’s various concerns around service charges; Complaint handling.

Stonewater Limited (202012420)

This is about the landlord’s: Response to the resident’s report of damp and mould in his new build home. The associated complaint.

Aster Group Limited (202200958)

This complaint is about the landlord’s handling of the resident’s reports of defective guttering and related damp at the property. This investigation has also considered the landlord’s handling of the associated complaints.

Aster Group Limited (202228755)

  REPORT COMPLAINT 202228755 Aster Group Limited 27 October 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Camden Council (202205170)

The complaint is about the landlord’s response to the resident’s: reports of subsidence; request for repairs: to the boiler to the electrics to broken windows reports of anti-social behaviour; request for rehousing; handling of the associated complaint.