Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord's response to: Repairs to paving slabs. Electrical repairs. Reports of a leak and associated works. The landlord’s complaint handling. The Ombudsman has also investigated the landlord’s response to the resident’s request for reasonable adjustments.
The complaint is about: The landlord’s handling of the resident’s reports of a leak from a flat above. The landlord’s complaints handling.
The complaint is about the landlord’s: Handling of and response to antisocial behaviour caused by the resident’s neighbour between May 2022 and October 2022. Complaints handling.
This complaint is about the landlord’s: Handling of the resident’s rehousing application. Response to the resident’s complaint.
The complaint is about the landlord’s handling of: a roof leak and associated damp and mould. reports of loose floorboards. replastering work. and the associated complaint.
The compliant is about the landlord’s handling of: The resident’s transfer application. The formal complaint.
The landlord’s handling of: Reports of a leak coming from the property above, damp and mould in the property. The associated complaint.
The complaint is about the landlord's handling of: The resident’s reports of heating and hot water problems in the property. The resident’s reports of damp and mould.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s response to the resident’s concerns about the conduct of her housing officer. This Service has decided to consider the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. Complaint handling.