GreenSquareAccord Limited (202348149)
The landlord responded to the resident’s complaint in line with its policy timescales.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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GreenSquareAccord Limited (202530333)
Decision Case ID 202530333 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background In September andOctober 2024 the landlord repairedthe heating and an extractor fan […]
Home Group Limited (202445423)
Decision Case ID 202445423 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The landlord’s contractor removed a ceiling in the resident’s property […]
Hyde Housing Association Limited (202505630)
Decision Case ID 202505630 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 April 2026 Background The resident has complained about delays to repairs and […]
London & Quadrant Housing Trust (202424011)
Decision Case ID 202424011 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 29 April 2026 Background The resident pays a variable service charge. The landlord sent […]
London & Quadrant Housing Trust (202506848)
Decision Case ID 202506848 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 29 April 2026 Background The leaseholder reported water leaks through a light fitting in […]
London & Quadrant Housing Trust (202517130)
Decision Case ID 202517130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident suffers Emotional Processing Disorder (EPD) which affects her […]
Metropolitan Thames Valley Housing (MTV) (202344853)
Decision Case ID 202344853 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 29 April 2026 Background The property is a flat within a communal block, of […]
Norwich City Council (202234641)
Decision Case ID 202234641 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background In November 2022, the resident moved into […]
Notting Hill Genesis (202321386)
Decision Case ID 202321386 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident was the landlord’s tenant in a block (the block) which […]