Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s report of a pest infestation at the resident’s previous property. The resident’s report of a leak and rubbish found underneath the bath in the resident’s current property.
The complaint is about: The landlord’s handling of required works after completing a damp and mould survey. The landlord’s handling of repairs to the resident’s broken staircase and handrail.
The resident’s complaint is about the landlord’s response to: a leak to the building roof; the associated complaint.
The complaint is about the landlord’s handling of the resident’s requests: For it to replace the windows in her property. To use female operatives when doing works at her property. For help in maintaining the communal garden. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s queries about his service charges. This Service has also investigated the landlord’s complaint handling.
The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The landlords handling of the residents complaint.
The complaint is about: The landlord’s response to the resident’s reports of: Antisocial behaviour (ASB); Outstanding repairs; Boiler repairs. The landlord’s handling of the resident’s: Management move; Complaint.
The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by the resident on moving in. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent damage to the resident’s belongings. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s report about her roof. The landlord’s complaint handling.