Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Blackpool Council (202121118)

The complaint is about the landlord’s: Response to the resident’s reports that that his sofa, stored in a garage rented from the landlord, was damaged by a leak; Handling of the resident’s request for the replacement of a communal washing line during the Covid lockdown; Response to the resident’s reports of an infestation of squirrels in their loft-space; Response to the resident’s concern regarding asbestos in his loft space; Response to the resident’s concerns that there was insufficient insulation in the loft; Handling of access to the resident’s property for gas servicing; The amount of assistance given to the resident to try to find a ground floor flat to transfer to. This investigation also considers the landlord’s complaint handling.

Westminster City Council (202121910)

The complaint is about the landlord’s handling of: A leak in the property. Fire stopping works. The Ombudsman has also considered the landlord’s complaint handling.

Birmingham City Council (202125701)

The complaint is about the landlord’s handling of: The resident’s reports of water ingress into his property from the flat above. The associated complaint.

Camden Council (202115731)

The complaint is about the landlord’s management and handling of: outstanding repairs at the resident’s property. reports of damp and mould in the property. the resident’s complaints. This report also looks at the landlord’s record keeping practises and handling of knowledge and information.

Citizen Housing (202205624)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Reports of ASB and harassment made against the resident. The resident’s complaint.

London Borough of Hillingdon (202110990)

The complaint is about: the landlord’s handling of the resident’s reports of soot-like deposits falling onto his balcony; the resident’s service charge including a charge for the landlord’s on-site meal provision, despite the resident’s dietary requirements meaning he was unable to eat the meals provided.