Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the complainant’s request to succeed to his late father’s tenancy. The landlord continuing to collect rent payments from the late tenant’s bank account. This service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of; repairs to the communal pipework. damage to communal areas. the resident’s request for a replacement carpet and skirting boards in her property. the resident’s complaint.
The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated.
The complaint is about: The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint concerns how the landlord handled repairs to the entrance doors in the resident’s property.
The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the amount of compensation the landlord offered the resident in response to her complaint.
This complaint is about the landlord’s: Handling of reports of noise from the resident. Response to the resident’s complaint.
The complaint is about the landlord’s: decision not to reinstate the resident’s shaver socket following a bathroom refurbishment; complaints handling.
The resident’s complaint is about: The landlord’s response to the resident’s reports of flooding of the car park. The landlord’s response to the resident’s request to use the sinking fund to pay for remedial works to a car park pump and redecoration. The Ombudsman will also consider the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s mutual exchange application.