Bromford Housing Group Limited (202201378)
The complaint is about the landlord’s response to the resident about: its handling of her ASB reports. its decision to extend the introductory tenancy.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Camden Council (202216066)
The complaint is regarding: The landlord’s handling of service charge consultation. The landlord’s response to the resident’s concerns about estate caretaking service charges. The landlord’s handling of the complaint. The level of compensation offered.
Clarion Housing Association Limited (202124748)
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB), including racial harassment.
Clarion Housing Association Limited (202208979)
The landlord’s handling of the resident’s decant and her request for reimbursement and compensation. The landlord’s handling of the resident’s safety concerns and reports of outstanding repairs on her return to her property. The landlord’s handling of the resident’s complaint and its level of communication with her.
Clarion Housing Association Limited (202209592)
The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s concerns about the fencing at the property. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202227434)
The complaint is about the landlord’s response to the resident’s reports of a leak within her property and the compensation amount offered.
Evolve Housing + Support (202107570)
The complaint is about the managing agent’s response to the resident’s reports of: A defective kitchen window. Defective external floodlights. Door closers causing the doors to slam. Roof leaks causing dampness and damage to the resident’s belongings. A defective communal washing machine and the reported damage caused to the resident’s clothes by the washing machine. A lack of refuse bins for use by residents.
GreenSquareAccord Limited (202304900)
The complaint is about the provision of gardening services. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202203490)
The complaint is about the landlord’s handling of repairs to the resident’s property and the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Lambeth Council (202212247)
The complaint is about: The landlord’s response to the resident’s requests for it replace her property’s draughty windows, front door and frame, and compensate her for this. The landlord’s complaint handling.