Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Orbit Group Limited (202227519)

The complaint is about the landlord’s response to the applicant’s concerns about its handling of its sales process. This Service has also considered the landlord’s handling of the complaint.

Paragon Asra Housing Limited (202322626)

The complaint is about the landlord’s handling of: The sales process. The gas safety check and the resident’s report of a gas leak. Repairs, damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

Royal Borough Of Greenwich (202214272)

The complaint is about the landlord’s handling of: The resident’s reports of communal issues, including subsidence and repairs to the staircase and the roof. Repairs to the resident’s balcony door. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

Southern Housing (202224276)

This complaint is about the landlord’s handling of the resident’s request for repairs to a communal fire door.

Stonewater Limited (202233380)

The complaint is about the landlord’s handling of: Communal cleaning and grounds maintenance at the resident’s housing scheme. The resident’s request for information about his service charge.

Stonewater Limited (202403307)

The complaint is about the landlord’s handling of: A leak in the resident’s property and the associated damp and mould. The subsequent complaint.