Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s reports of defects to the plasterboard. The grounds maintenance service charges which were applied to the resident’s account. The landlord’s handling of the resident’s request for compensation for damage to his car.
The complaint is about the landlord’s handing of the resident’s rent account, and the resulting legal action due to rent arrears.
The complaint is about the landlord’s handling of the resident’s: Reports of water damage to the kitchen ceiling. Reports of damage to the bathroom ceiling from a leak. Request for a new kitchen.
The complaint is about the landlord’s: Response to the resident’s concerns about changes made to the Memorandum of Staircasing (MOS) by the landlord’s solicitor prior to the sale of the property. Decision not to refund the resident’s £13,500 sinking fund contribution following changes made to the MOS by its solicitor prior to the sale of the property. Response to the resident’s reports of not receiving the services paid for by way of service charges during lockdown in 2020. Handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Request for repairs to remedy leaks, damp and mould in the bathroom. Decant while works were completed and its decision to terminate the temporary accommodation. Request for additional funds. Reports of gutter repairs and damp on the external wall. Reports of pigeons nesting. Associated formal complaint.
The complaint is about the landlord’s response to: Reports of repairs to a decant property. The resident’s concerns about the length of time he was decanted. Complaint handling.
The complaint is about the landlord’s response to the resident’s report of anti-social behaviour (ASB) in the form of noise from another property.
The complaint is about the landlord’s handling of the resident’s reports of damage to the perimeter wall. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of no gas supply in the property to enable the resident to use her cooker. Reported damage to the resident’s furniture during the move to her current property. Reported repairs including damaged kitchen cupboards and worktops and a damaged cloakroom wall. The associated complaint.
The complaint is about the landlord's response to the resident’s request for a parking space. The Ombudsman has also investigated the landlord’s complaint handling.