Onward Homes Limited (202425515)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Places for People Group Limited (202324903)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the property.
Southern Housing (202225067)
The complaint is about the landlord’s: response to the resident’s concerns about parking. disclosure of information to third parties about the resident’s parking and antisocial behaviour (ASB) complaints.
Sovereign Network Group (202311949)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the garden from April 2023 onwards. We have also investigated the landlord’s complaint handling.
Stonewater Limited (202318054)
The complaint is about the landlord’s response to the resident’s: Service charge enquiries. Reports of communal repairs. We have also investigated the landlord’s complaint handling.
Torus62 Limited (202210507)
The complaint is about the landlord’s handling of the resident’s right to buy application.
Transform Housing & Support (202217201)
The complaint is about the landlord's handling of the resident’s reports of noise disturbance and requests for sound insulation. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Vivid Housing Limited (202317241)
The complaint is about the landlord’s handling of replacement windows.
Cambridge City Council (202230973)
The complaint is about: Repairs to ceilings in the property. The associated complaint.
Clarion Housing Association Limited (202302666)
The complaint is about the landlord’s: Response to the resident’s concerns about the increase in her service charge. Administration of the resident’s service charges. Response to the resident’s complaint about the managing agent. Response to the resident’s request for improvements to the block. Response to the resident’s request for evidence of works covered by her service charge. The Ombudsman has also considered the landlord’s complaint handling.