London & Quadrant Housing Trust (202442856)
The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
London Borough of Lambeth (202426737)
The complaint is about the landlord’s handling of: The resident’s rehousing application. The resident’s reports of outstanding repairs and damp and mould within her property.
London Borough of Lewisham (202400587)
The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. Reports of a broken extractor fan, damp, and mould. Reports of a leak. We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202431769)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.
Sovereign Network Homes (202415627)
The complaint is about the landlord’s response to the resident’s: Enquiries about electric car charging points. Concerns about parking enforcement. Concerns about communal landscaping. Enquiries about an ultra-low emission vehicle (ULEV) incentive scheme. Reports of a back door defect. We have also investigated the landlord’s complaint handling.
Weaver Vale Housing Trust Limited (202302250)
The complaint is about the landlord’s response to the resident’s reports of neighbour nuisance.
A2Dominion Housing Group Limited (202307075)
The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB). handling of repairs to external communal doors. handling of the installation of CCTV. response to service charge queries. complaint handling.
Aster Group Limited (202424253)
The complaint is about the landlord’s handling of the resident’s reports of issues with her neighbour.
Chelmer Housing Partnership Limited (202433911)
The complaint is about the landlord’s handling of: The condition of the property at the start of the tenancy and the subsequent repairs. The resident’s complaint.
Clarion Housing Association Limited (202342516)
The complaint is about the landlord’s handling of: The resident’s request for a new kitchen, bathroom, and windows. Repairs to the kitchen. The resident’s reports of damp and mould in the bathroom. The resident’s complaint.