Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s Concerns about the conduct of a staff member. Reports of harassment from a neighbour.
The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home.
The complaint is about the landlord’s handling of: Window repairs. The associated complaint.
This complaint is about the landlord’s response to the resident’s reports of: Issues with his boiler. Damp and mould. Issues with his toilet radiator and associated damage.
The complaint is about the landlord's decision to open the communal door of the resident's building for public access.
The complaint is about the landlord’s handling of: Damp and mould and kitchen repairs at the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about damp and mould in his home.
The landlord’s response to the resident’s report of staff misconduct.
The complaint is about the landlord’s handling of the resident’s enquiries about her service charges.