Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Waltham Forest Council (202200694)

The resident’s complaint is about the landlord’s: Handling of repairs: Arising from a leak in the bathroom, and the subsequent associated repairs she requested to floorboards, flooring (including carpets), the bath, ceilings and a cupboard on the floor below; To the back doors; To a bedroom window; To her garden path, and the brickwork on the ground in front of her property; To her garage; Response to her enquiry regarding responsibility for her garden fences; Response to her reports of pests originating from a neighbouring property; Handling of the associated complaints.

Wandle Housing Association Limited (202212795)

The landlord’s handling of the resident’s reports of outstanding repairs. The landlord’s record keeping has also been investigated.

A2Dominion Housing Group Limited (202124116)

The complaint is about the landlord’s handling of: Reports of disrepair to the windows and condensation causing mould growth and high internal temperatures. The resident’s associated complaint.

Beyond Housing Limited (202208513)

The complaint is about the time taken by the landlord to resolve defects in the kitchen and bathroom. The Ombudsman also considered the landlord’s complaint handling.

Bromford Housing Group Limited (202124455)

The complaint is about the landlord’s response to the resident’s; Request to replace a door; Reports of outstanding repairs; Reports of an overgrown tree; Enquiry about a kitchen refurbishment. This report will also assess the landlord’s: Complaint handling; Record keeping.

Camden Council (202205534)

The complaint is about the landlord’s handling of the resident’s: Right-to-Buy application. Requests for reasonable adjustments. Reports of damp and mould, loss of heating and hot water, and lack of insulation. The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202210730)

The complaint is about the way the landlord handled the resident’s: Rent arrears; Concerns about contractor visits; Personal data following a cyber incident; Complaint. This report will also assess the landlord’s record keeping.

Community Gateway Association Limited (202209378)

The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident.

East Midlands Housing Group Limited (202211795)

REPORT COMPLAINT 202211795 East Midlands Housing Group Limited 26 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Haringey London Borough Council (202222316)

The complaint is about the landlord’s handling of the resident’s reports of: Repair issues in the property, including damp and mould. A mice infestation in the property. Overcrowding and her concerns about the landlord’s transfer list. The landlord’s handling of the complaint has also been considered.