Aster Group Limited (202216313)
The complaint is about the landlord’s: Response to the resident’s concerns about the conduct of two staff members. Handling of pest control issues. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Birmingham City Council (202216687)
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to her flooring. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202214399)
The complaint is about the landlord’s: Response to the resident’s concerns about the behaviour of and works outstanding by contractors. Complaint handling.
Camden Council (202233157)
The resident’s complaint is about the landlord’s: Response to the resident’s reports of faults with the heating and hot water system; Handling of the associated complaint.
Clarion Housing Association Limited (202202193)
The complaint is about the landlord’s handling of the resident’s: request for a management transfer; reports of repairs to her property, safety issues with the building, and associated record keeping; fire safety concerns, and associated complaint handling.
Clarion Housing Association Limited (202208746)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and noise from her neighbour above.
GreenSquareAccord Limited (202227249)
The complaint is about the landlord’s response to the resident’s concerns about the window cleaning service. This investigation has also considered the landlord’s handling of the associated formal complaint.
GreenSquareAccord Limited (202304099)
The complaint is about the landlord’s: Response to the resident’s concerns about staff conduct. Decision to request that the resident was only visited in pairs. Complaint handling. Management of knowledge and information.
GreenSquareAccord Limited (202306233)
The complaint is about the landlord’s handling of the repairs to the wall plaster. The investigation has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202227306)
The complaint is about the landlord’s handling of reports of flooding and damage to the resident’s shed. The Ombudsman has also considered the landlord’s complaint handling.