Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Notting Hill Genesis (NHG) (202127928)

The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Reports of poor staff conduct. The complaint.

Nottingham City Homes Limited (202228693)

The complaint is about the landlord’s handling of the resident’s reports of damage to her kitchen cupboards.

Peabody Trust (202232175)

The complaint is about: The landlord’s response to the resident’s reports about a leak from a leaseholder property. The landlord’s response to the resident’s reports of damp and mould. The landlord’s complaint handling.

Reading Borough Council (202224195)

The complaint is about the landlord's response to reports of a protruding gas pipe.

Tower Hamlets Community Housing (202224268)

The complaint is about the landlord’s handling of the resident’s concerns about fly tipping and waste management on the estate where he lived.

Walsall Housing Group Limited (202205983)

The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. Remedial works following excavation of the resident’s yard.

Westminster City Council (202125781)

The complaint is about:

Aster Group Limited (202230053)

The landlord’s handling of the resident’s request to assign his tenancy via a mutual exchange.

Bernicia Group (202219357)

The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the allocated property; Reports of antisocial behaviour (ASB) and noise nuisance; Concerns about the conduct of the housing director; Concerns about the condition of the windows; Request for a move; Request for compensation, including reimbursement for carpets, fitted furniture and removal costs. The Ombudsman has also considered the landlord’s complaint handling.

Exeter City Council (202214034)

The complaint is about the landlord’s handling of: Leaks, damp, and mould at the resident’s property. Internal and external repairs at the resident’s property. The resident’s decant from her property.