Clarion Housing Association Limited (202229282)
This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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East Midlands Housing Group Limited (202217915)
The complaint is about: The landlords handling of the resident’s request for a subject to access request (SAR). The landlords response to the resident’s reports of anti social behaviour (ASB). This service has also considered the landlord’s complaint handling.
ForHousing Limited (202206393)
The complaint is about: The landlord’s response to the resident’s reports of a collapsed drain and its handling of the associated repairs. The landlord’s response to the resident’s reports of a fly infestation. The landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202222739)
This complaint is about the landlord’s handling of: Repairs to, and a subsequent leak from, the resident’s toilet. The associated complaint.
Home Group Limited (202215876)
The resident’s complaint is about the landlord’s handing of his reports of Anti Social Behaviour (“ASB”) and his complaint.
Hyde Housing Association Limited (202305311)
The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated formal complaint.
Islington Council (202220148)
This complaint is about the landlord’s: Response to the resident’s concerns around “victimization”. Response to the resident’s concerns around leaks, damp and mould; Response to the resident’s concerns about works to a neighbouring property; Response to the resident’s vulnerabilities, health and welfare concerns; Handling of various repairs including a replacement boiler; Complaint handling.
London & Quadrant Housing Trust (L&Q) (202206230)
The complaint is about the landlord’s: response to the resident about antisocial behaviour (‘ASB’) from tenants of a leasehold flat below. complaint handling.
London & Quadrant Housing Trust (L&Q) (202207570)
The complaint is about the landlord’s handling of the resident’s: request for a move. reports of Anti Social Behaviour (ASB). This Service has also considered the landlord’s: complaint handling. consideration of the resident’s vulnerability.
London & Quadrant Housing Trust (L&Q) (202212849)
The complaint is about the landlord’s handling of the resident’s complaint concerning its handling of her bathroom repairs, and its offer of compensation.