Lewisham Council (202227447)
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal areas. The Ombudsman has also investigated the landlord's complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Hackney (202205960)
The complaint is about: The landlord’s handling of repairs. The landlord’s response to the resident’s request for adaptations. The landlord’s response to the resident’s request for reasonable adjustments. How the landlord responded to the resident’s concerns about the Tenancy Management Organisation (TMO) and the landlord’s monitoring. The landlord’s complaint handling.
Royal Borough Of Greenwich (202222341)
The complaint is about the landlord’s response to the resident’s concerns about the suitability of her kitchen. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202207035)
This complaint is about the landlord’s handling of: reports of noise nuisance and antisocial behaviour (ASB); reports of poor communal grounds maintenance; the resident’s rehousing request; the associated complaint.
Watford Community Housing Trust (202301550)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Works to insulate the porch area.
Welwyn Hatfield Borough Council (202218216)
The complaint is about the landlord’s handling of: Reports of an ongoing leak. The resident’s complaint. The investigation also considers the landlord’s: Communication with the resident. Record keeping.
Worthing Homes Limited (202123822)
The complaint is about the landlord’s handling of: the repairs at the property; the resident’s request for a shower that meets her medical needs; the associated complaint.
Camden Council (202126642)
The complaint is about the landlord’s handling of: The resident’s requests for it to remove and reimburse her service charges for water storage tanks. The resident’s requests for it to restore her independent mains water supply. Its complaint handling.
Clarion Housing Association Limited (202208080)
The complaint is about the landlord’s handling of the resident’s requests for it to: Maintain the grass in his front garden. Maintain or cut back the trees overhanging his property. Increase the visibility of its staff in the vicinity of his property.
Clarion Housing Association Limited (202224047)
The complaint is about the landlord’s response to replace an internal door. The Ombudsman has also considered the landlord’s complaint handling.