Orbit Group Limited (202226086)
The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Orbit Housing Association Limited (202222668)
The complaint is about the landlord’s response to: The resident’s reports of leaks and mould in the property’s bathroom. The associated formal complaint.
Paragon Asra Housing Limited (202302943)
The complaint is about: The landlord’s handling of repairs to an expansion vessel causing no heating and hot water. The landlord's handling of the resident’s reports of damage to carpets, flooring and belongings. The landlord’s handling of the resident’s complaint.
Paragon Asra Housing Limited (202341638)
The complaint is about the landlord’s response to: The resident’s reports of structural damage to her property causing damp and mould growth. The resident’s reports of works to her downstairs WC. The resident’s complaint.
Peabody Trust (202301179)
The complaint is about the landlord’s handling of the resident’s reports of the property being affected by draught and cold. The Ombudsman has also considered the landlord’s complaint handling.
Red Kite Community Housing Limited (202331147)
The complaint is about the landlord’s handling of the resident’s reports of: A leaking downpipe. Repairs related to a series of leaks and subsequent damp, mould, and condensation in the property. Pest infestations in the property. The Ombudsman has also considered the landlords: Record-keeping. Complaint handling.
Richmond Housing Partnership Limited (202317207)
The complaint is about: The landlord’s response to the resident’s reports of repairs to the windows within the property. The landlord’s response to the resident’s reports of damp and mould.
Richmond Housing Partnership Limited (202329501)
This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Repairs in the resident’s property.
Rochdale Boroughwide Housing Limited (202308691)
The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.
Sanctuary Housing Association (202310266)
The complaint is about the landlord's handling of: A boiler replacement. Issues with the resident’s electricity supply. A leak through the resident’s living room ceiling. The resident’s associated complaint.