Places for People Group Limited (202229662)
The complaint is about the landlords: Delays in providing requested information for the sale of the property. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Platform Housing Group Limited (202231124)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing.
Royal Borough of Kensington and Chelsea (202300068)
The complaint is about the landlord’s: Response to reports of recurring leaks from the flat above. Response to the noise from the flat above which was said to be due to the lack of sound proofing under the laminate flooring. This report has also taken into consideration the landlord’s handling of the associated complaint.
Sovereign Network Homes (202231810)
The complaint is about the landlord’s handling of the resident’s complaint concerning repairs including heating issues, damp, and mould.
The Guinness Partnership Limited (202228241)
The complaint is about the landlord’s handling of reports of delays in communication by the sustainability team.
The Riverside Group Limited (202225303)
The resident’s complaint is about how the landlord has handled his reports about outstanding repairs to a boundary fence.
Thurrock Council (202208626)
The complaint concerns: The Council’s response to reports of antisocial behaviour. The level of cleanliness and maintenance in communal areas.
Westminster City Council (202219355)
The resident’s complaint is about: The landlord’s handling of requests for repairs to a leaking communal roof, including associated repairs to damage caused to the resident’s property. The landlord’s handling of the resident’s complaint.
Birmingham City Council (202220689)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Clarion Housing Association Limited (202017591)
This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from her upstairs neighbour. The resident’s concerns that the path outside her house and a corridor were being used inappropriately by third parties, including a dispute about whether the path and corridor were communal or part of her property. This investigation has also considered: The landlord’s handling of the associated complaints. The landlord’s record keeping.