Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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East End Homes Limited (202320504)

The complaint is about: The landlord’s response to the resident’s concerns about staff conduct. The associated complaint handling.

East Midlands Housing Group Limited (202306396)

The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.

Metropolitan Thames Valley Housing (MTV) (202313784)

The complaint is about the landlord’s handling of the proposed installation of broadband cabling to the property. We have also assessed the landlord’s complaint handling.

Metropolitan Thames Valley Housing (MTV) (202323534)

The complaint is about the landlord’s handling of shower repairs.

Mosscare St. Vincent’s Housing Group Limited (202304859)

The complaint is about the landlord’s handling of the resident’s rent account and associated arrears.

Notting Hill Genesis (NHG) (202312706)

The complaint is about the landlord’s handling of the resident’s reports of: A repair to a skylight in the kitchen. A leak from the roof above the kitchen. The Ombudsman has also considered the landlord’s complaint handling.