Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of and response to: the resident’s reports of antisocial behaviour (ASB). the resident's installation of CCTV cameras. the resident’s management transfer application. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of reports of repairs issues, and damp and mould. The Ombudsman has also considered the landlord’s: Complaints handling. Record keeping.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbours.
REPORT COMPLAINT 202227785 Tower Hamlets Homes 13 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
This complaint is about the landlord's response to reports of a leak, damp and mould, and a crumbling ceiling within the property.
The complaint is about the landlord’s response to reports of ongoing damp and mould.
The complaint is about the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
The complaint is about: The landlord’s communication with the resident following a fire at her property. The landlord’s disposal of the resident’s personal items following the fire at her property. The landlord’s handling of the resident’s concerns about the conduct of its removal contractor. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of: The resident’s report of repairs to the kitchen and bathroom. The resident’s report of the contractor’s conduct. Reports of the resident’s behaviour. The Ombudsman has also considered the landlord’s complaint handling.