Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s report of a leak. The landlord’s handling of the resident’s request to be decanted. The landlord’s response to the resident’s request for matching kitchen units. The landlord’s response to the resident’s request to remove the asbestos floor tiles. The landlord’s response to the resident's request to paint the walls and woodwork. The landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s reports that her new property did not meet her disability needs. The landlords handling of the resident’s concerns about items damaged in the fire. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
The complaint is about the landlord’s handling of roof repairs, condensation and cold.
The complaint is about the landlord's handling of the resident's reports of noise nuisance from a neighbour.
The complaint is about the landlord’s decision not to insulate the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of: A repair to her kitchen tap. An altercation between her and its operative. Her formal complaint.
The complaint is about the landlord’s handling of and response to: requests for a housing transfer. a planned kitchen refurbishment. reports of repairs to the bathroom and shower. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The shower room. The Doors. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of her electric tripping.
The complaint is regarding the landlord’s handling of: the resident’s decant into temporary accommodation. outstanding repairs including leaks, damp, and mould. the associated complaint.