London & Quadrant Housing Trust (L&Q) (202214474)
The resident’s complaint is about the landlord’s handling of: the replacement bedroom flooring; the complaint, including compensation offered.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202218385)
This complaint is about the landlord’s handling of: The resident’s reports of repair to the shower seat in her adapted bathroom. The resident’s concerns about the conduct of an operative and a member of its staff. The associated complaint.
Onward Homes Limited (202201249)
The leaseholder’s complaint is about the landlord’s handling of: A loss of heating to the property. His formal complaint.
Orbit Group Limited (202216362)
The complaint is about the landlord’s: Response to the works required in the resident’s bathroom. Complaint handling.
Orbit Group Limited (202227459)
The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202228848)
The complaint is about: The landlord’s communication with the resident following damage to the property caused by flooding. The landlord’s response to the resident’s request to be reimbursed for damage caused to her personal belongings. The associated complaint handling.
Southern Housing Group Limited (202219953)
The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages caused to the resident’s property. The landlord’s complaint handling has also been investigated.
London & Quadrant Housing Trust (L&Q) (202124688)
The complaint is about the landlords handling of the resident’s: Reports of window repairs. Reports of issues in the communal areas. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202209957)
The complaint is about the landlord’s response to the resident’s concerns about: Paying the same service charge for a concierge service as other blocks when not receiving the same value from the service. The night concierge service being commissioned without consulting the residents in advance. The Ombudsman has also considered the landlord’s handling of: The resident’s enquiries and requests for information about the night concierge service. The resident’s complaint.
Redditch Borough Council (202216595)
The complaint is about the landlord’s handling of the resident’s: Concerns about works to the bin store cupboard commencing without a Section 20 consultation. Reports of dissatisfaction with the works to the bin store. Reports of being without heating or hot water. Associated formal complaint.