Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Places for People Group Limited (202219085)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s knowledge and information management.

Platform Housing Group Limited (202220099)

The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the landlord’s knowledge and information management.

Sanctuary Housing Association (202300819)

The complaint is about the landlord’s response to the resident’s communication preferences.

Southern Housing Group Limited (202205237)

The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould within the property. Response to the resident’s concerns regarding ceiling tiles. Complaint handling.

Southern Housing Group Limited (202218695)

The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Southern Housing Group Limited (202228637)

The complaint is about the landlord’s handling of: The residents request for compensation for water damaged carpets following a leak. The resident’s complaint.

Southern Housing Group Limited (202304117)

The complaint is about the landlord’s handling of repairs to the resident’s ceiling.

Southwark Council (202205642)

The complaint is about the landlord’s response to:

Southwark Council (202210574)

The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks, and subsequent damage in the property. The residents decant. The Ombudsman also investigated the landlord’s handling of the complaint.

Southwark Council (202220469)

The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the property. The Ombudsman has also considered the landlord’s complaint handling.