Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Metropolitan Thames Valley Housing (MTV) (202335724)

The complaint is about the landlord’s response to the resident’s reports of repairs relating to: Damp and mould in his kitchen. A leak from his shower. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.

Notting Hill Genesis (NHG) (202303081)

This complaint is about the landlord’s: Response to the resident’s report of repair to her bathroom, including concerns about missed appointments and its communication with her. Response to the resident’s reports of sound transference from the flat above and concerns about the safety of the property due to a related ceiling defect. Handling of the resident’s transfer. Handling of the associated complaint.

Onward Homes Limited (202311212)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise nuisance. Rehousing request. Associated complaint.

Peabody Trust (202335709)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.

Southwark Council (202346339)

The complaint is about the landlord's response to the leaseholder's: Reports of water ingress and associated damage to her property. Complaint.