West Kent Housing Association (202222048)
The complaint is about the landlord’s handling of the resident’s concerns regarding notice of cyclical works to her building, and related charges.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Believe Housing Limited (202208091)
The complaint is about the landlord’s: Handing of majors works. Response to damage to her closed-circuit television (CCTV).
Bromford Housing Group Limited (202210426)
The complaint is about the landlord’s: Response to the resident’s concerns about rising heating costs due to poor insulation in the property. Response to the resident’s reports of noise and smells coming from the binstores. Response to the resident's request to be rehoused. Handling of the resident’s complaints. This report also looks at the landlord’s knowledge and information management.
Islington and Shoreditch Housing Association Limited (202205666)
The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.
London & Quadrant Housing Trust (L&Q) (202219957)
The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202229881)
The complaint is about the landlord’s handling of the resident’s: Reports of uneven floors. Reports of repairs to the shower room and hallway. Reports of damp and mould. Complaints.
London & Quadrant Housing Trust (L&Q) (202314354)
The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm.
London Borough of Barnet (202215988)
The complaint is about the landlord’s handling of the ending of the resident’s tenancy.
Sovereign Housing Association Limited (202217063)
The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Concerns about the affordability of the property. Request for the storage heaters and aerial sockets to be relocated. Concerns about access to the water meter. Associated formal complaint.
Torus62 Limited (202222258)
The complaint is about the landlord’s response to the resident’s request for installation of CCTV in relation to Anti-social behaviour (ASB).