Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood response officer. Repair requests and concerns regarding the condition of his property. Request for a management transfer.
The complaint is about the landlord’s response to the resident’s reports of flooding in his property.
The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request for compensation following the theft of her bike.
The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s reports of asbestos in the property.
The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs. reports of repairs to the balcony door. report of staff misconduct. complaint.
This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the landlord handled the complaint.
The complaint is about the landlord’s handling of requests for a payment plan for major works.
The complaint is about the landlord's handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application.
This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The landlord’s handling of the associated complaint.