We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident regarding: Her queries and concerns about major works, including refuse, parking and health and safety issues. The consultation before the major works started. A non-functioning kitchen. The temporary toilet facilities. A lack of heating and hot water. A refusal to offer disturbance and ex-gratia payments for reductions in the provision of amenity and estate services. Contractor conduct.
The complaint is about the landlord’s handling of the resident’s reports that: his garden was overgrown with weeds. the bedroom radiators were not producing enough heat. The Ombudsman has also investigated the landlord’s: complaint handling. record keeping.
The complaint is about the landlord’s response to the resident’s reports of cleaning and maintenance issues in the communal areas and the resident’s concerns about the safety of the building. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the associated complaint.
The complaint is about the landlord’s: Response to the resident’s requests for the removal of a tree near her garden. Handling of replacement fence panels. Handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) in the communal areas of the block. The resident’s reports of repair issues with the communal entrance doors. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of: Repairs in the property including damp and mould. Poor communication about repairs and appointments. A pest infestation in the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord's handling of requests to repair the resident’s back door. The landlord’s handling of reports of damp and mould.
The complaint is about the landlord’s handling of: The residents reports of repairs during the defect period, including a leak which caused damp and mould. The resident’s request for larger radiators in the property.
The complaint is about the landlord’s handling of the resident’s concerns about the misuse of the car park.