We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: reports about damage caused by the landlord’s installation of cabling. reports of leaks causing damage to internal walls and damp and mould in the property. reports about missing roof insulation above the property. the associated complaint.
This complaint is about the landlord’s handling of the resident's reports of lack of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the applicant’s concerns about its handling of its sales process. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of: The sales process. The gas safety check and the resident’s report of a gas leak. Repairs, damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Response to reports of mice at the property. Handling of repair work.
The complaint is about: The landlord’s handling of leaks. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s report of cracked ceilings in her property and the associated compensation awarded.
The complaint is about the landlord’s handling of: The resident’s reports of communal issues, including subsidence and repairs to the staircase and the roof. Repairs to the resident’s balcony door. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s handling of the resident’s request for repairs to a communal fire door.
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property and outstanding void repairs. Complaint handling.