Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s repairs reports about: Leaks to gutters that led to a damp wall in the living room. Damp in the kitchen and bathroom and a bathroom extractor fan. The Ombudsman has also considered the landlord’s record-keeping.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s concerns that fencing has been installed over the boundary line of the property.
The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s complaint handling which the Ombudsman has also considered as part of this investigation.
The complaint is about the landlords handling of the: Leaseholder’s reports of a leak in the property. The associated complaint.
The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to the resident’s concerns of its use of the sinking fund.
The complaint is about the landlord's handling of the resident’s reports of anti-social behaviour.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to her balcony. Complaint.
The complaint is about the: Landlord’s handling of the resident’s request for a parking space. Landlord’s handling of the repair to the communal ceiling outside the resident’s property. Landlord’s response to the resident’s concern regarding the standard of grounds maintenance and communal repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of replacement flooring in the resident’s property following a flood. This Service has also investigated the landlord’s: Complaint handling. Record keeping.