Birmingham City Council (202220689)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202017591)
This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from her upstairs neighbour. The resident’s concerns that the path outside her house and a corridor were being used inappropriately by third parties, including a dispute about whether the path and corridor were communal or part of her property. This investigation has also considered: The landlord’s handling of the associated complaints. The landlord’s record keeping.
Clarion Housing Association Limited (202213067)
The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. Complaint handling.
Haringey London Borough Council (202305289)
The complaint is about: The landlord’s handling of reports of damp and mould in the property. The associated complaint handling.
Hyde Housing Association Limited (202232838)
The complaint is about: The landlord’s handling of garage repairs and subsequent recommended adaptations. The landlord’s complaint handling has also been investigated.
Lewisham Council (202209632)
The complaint is about the landlord’s handling of the resident’s: Rent account, and the associated arrears. Rehousing application. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202230456)
The complaint is about: The landlord’s handling of the resident’s reports about antisocial behaviour (ASB). The landlord’s handling of repairs to floorboards. The landlord’s complaint handling and record keeping.
Places for People Group Limited (202219590)
The complaint is about the landlord’s handling of: Repairs to the kitchen. The resident’s decant from the property. The resident’s concerns about officer conduct. The associated complaint.
Sanctuary Housing Association (202228858)
The complaint is about the landlord’s handling of the resident’s concerns that a bedroom in the property was not sufficiently insulated and was too cold to use. The Ombudsman has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202202231)
The resident’s complaint is about: The landlord’s handling of requests for improvement in the maintenance of the communal garden. The landlord’s handling of requests for cleaning and renovation of interior decoration and carpets in communal areas. The landlord’s handling of lift repairs, including delays in replacing the communal lift. The landlord’s handling of requests for other repairs. The Ombudsman has also investigated the landlord’s complaints handling.