Metropolitan Thames Valley Housing (MTV) (202333752)
The complaint is about the landlord’s response to reports of disrepair to communal steps leading up to the property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Orbit Group Limited (202302222)
The complaint is about the landlord’s response to the resident’s: Reports of a damaged fence. Complaint.
Portsmouth City Council (202234943)
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s requests for a more secure front door and soundproofing.
Prima Housing Group Limited (202300773)
The complaint is about the landlord’s response to the resident’s requests for: A replacement kitchen. A replacement bathroom. The Ombudsman has also considered the associated complaint handling.
Sage Housing Limited (SHL) (202306928)
The complaint is about the landlord’s handling of the resident’s: Reports of the neighbours’ inconsiderate parking. Reports of the neighbours’ dog being let out without a lead. Concerns for the welfare of the neighbours’ cats and dog, and the nuisance they were causing. Reports of anti-social behaviour (ASB) caused by the neighbours. Concerns about the placement of a hedge. Formal complaint.
Sanctuary Housing Association (202303393)
This complaint is about the landlord’s handling of the resident’s requests for soundproofing in her property.
Southampton City Council (202326087)
The complaint is about: The landlord’s handling of pest control reports and associated works. The landlord’s handling of the resident’s complaint.
Southwark Council (202125220)
The complaint is about the landlord’s response to the resident’s reports of leaks. This Service has also considered the landlord’s complaint handling.
Stroud District Council (202215859)
The complaint is about the landlord's handling of heating repairs.
Tower Hamlets Homes (202220118)
The complaint is about the landlord’s response to the resident’s reports of: A leak from the roof. Outstanding repairs. This report will also assess the landlord’s: Complaint handling. Record keeping.