We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint concerns the landlord’s handling of the resident’s requests for: A rent refund. Proof of permission for home improvements and compensation for the associated costs. The Ombudsman also considered the landlord’s handling of the resident’s related complaint.
The complaint is about the landlord's response to the resident’s: Report of an incorrect EWS1 form . Requests for updates regarding cladding remediation works. Request to buy back his property. Enquiries about increased service charges. Complaint.
The complaint is about the landlord's handling of: Repairs to the communal lift. The resident’s associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the intercom system. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports that the communal television box needed to be relocated. The blockages to the front external drain. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Requests for tree maintenance. Gate alteration requests. Associated complaint.
The complaint is about the landlord’s handling of: A leaking skylight in the resident’s property. Repairs and maintenance to the communal areas, including: A burst pipe in the basement area. Issues with the communal front door not being secure and the intercom failing. Damp and mould in the communal areas. A smashed window in the bike shed. A fallen down wall in the car park. The general maintenance of the communal areas including the grounds maintenance service, the build-up of leaves in the car park and the communal cleaning service. This Service has also investigated the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s queries about the service charge account. The landlord's complaint handling.
The complaint is about the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of asbestos in the property. Reports of several outstanding repair issues. Associated complaint.