Sanctuary Housing Association (202213810)
The complaint is about: The landlords handling of the residents reports of noise nuisance. The landlords handling of the residents reports of poor staff conduct.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Settle Group (202221163)
The complaint is about the landlord’s handling of structural repairs to the resident’s property, and claimed financial losses incurred by the resident.
Settle Group (202234776)
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Complaint handing.
A2Dominion Housing Group Limited (202219811)
The complaint is about the landlord’s: response to reports of damage caused to the resident’s flooring following works to the property. complaint handling. The Ombudsman has also considered the landlord's record keeping.
Beyond Housing Limited (202304137)
The complaint is about the landlord’s handling of: The resident’s report of a rat infestation and subsequent repairs. The resident’s reports of multiple roof leaks and subsequent repairs. The resident’s reports of damp and mould.
Birmingham City Council (202312120)
The complaint is about the landlord’s handling of plastering works in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202209327)
The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the property. Damp and mould in the living room. The complaint.
Hammersmith and Fulham Council (202233336)
The complaint is about the landlord’s handling of reports of lack of heating, hot water, and water ingress though the boiler when it rained.
Havering Council (202217236)
The complaint is about the landlord’s: Response to the resident’s: Reports of flooding caused by his shower pump. Request that the landlord pay his insurance excess. Handling of the resident’s complaint.
Hightown Housing Association Limited (202233841)
The complaint is about the landlord’s: handling of reports of a silverfish infestation. response to a request for rehousing. The Service has also considered the landlord’s complaint handling.